Motorcycle Industry NewsPowersports Business magazine, one of the motorcycle industry’s leading business news authorities, this morning named Triumph Motorcycles America CEO Greg Heichelbech “Executive of the Year.”
Heichelbech was selected for changing the culture at Triumph Motorcycles America to substantially raise the quality of its customer service and for increasing Triumph’s profitability and that of its network of independently owned dealers.“Under Heichelbech’s direction over the past year, Triumph dealers have seen exceptional motorcycle lineup additions and margin growth,” Powersports Business editor in chief Dave McMahon said. “It’s a great time to be a Triumph dealer, thanks to Heichelbech’s focus on customer service for both the dealers and their customers.”Heichelbech joined Triumph in November 2010. In that time, he charted the course and oversaw the successful implementation of a number of dynamic new initiatives which include:
Outsourced domestic shipping to UPS to significantly improve fill rates
Partnered with Bridgeline Digital and UPS to develop and launch an e-commerce platform
Originated the industry’s first free 24/7 Customer Support where a live person at the company’s Atlanta headquarters is available via phone, chat and email
Invested in its network of independently owned and operated Triumph retailers to help them better serve retail customers.
“This is a great honor,” said Heichelbech. “What I’m most proud of is the level of care and support the Triumph staff gives to our dealer retail network and their customers. Without them, we wouldn’t be where we are.”
This week, Senior Editor Nic de Sena rides the all new Ducati Monster. Big changes have been made by Ducati–has the company ruined the considerable heritage of the iconic Monster–or are the changes worth it? In the second part of the show, we chat with Nick Ienatsch, Founder and Head Instructor at the Yamaha Champions Riding School. He says: “We aim to change your riding life by introducing you to Champions Habits: The techniques, approaches, skills, and the mindsets of the best riders in the world. These Champions Habits are the foundation of safety and consistency to whatever speed you ride, in any venue on any bike. Street riders, this is just as much for you as track riders. The best way to make safe riders is to make good riders.“ We hope you enjoy this episode!