News Motorcycle Industry News Triumph Motorcycles America CEO Heichelbech - ‘Executive of the Year’

Triumph Motorcycles America CEO Heichelbech – ‘Executive of the Year’

Triumph Motorcycles America CEO Heichelbech - ‘Executive of the Year’
Triumph Motorcycles America CEO Greg Heichelbech

Motorcycle Industry News

Powersports Business magazine, one of the motorcycle industry’s leading business news authorities, this morning named Triumph Motorcycles America CEO Greg Heichelbech “Executive of the Year.”

Heichelbech was selected for changing the culture at Triumph Motorcycles America to substantially raise the quality of its customer service and for increasing Triumph’s profitability and that of its network of independently owned dealers.

“Under Heichelbech’s direction over the past year, Triumph dealers have seen exceptional motorcycle lineup additions and margin growth,” Powersports Business editor in chief Dave McMahon said. “It’s a great time to be a Triumph dealer, thanks to Heichelbech’s focus on customer service for both the dealers and their customers.”

Heichelbech joined Triumph in November 2010. In that time, he charted the course and oversaw the successful implementation of a number of dynamic new initiatives which include:

  • Outsourced domestic shipping to UPS to significantly improve fill rates
  • Partnered with Bridgeline Digital and UPS to develop and launch an e-commerce platform
  • Exponentially increased Triumph’s marketing outreach impressions
  • Originated the industry’s first free 24/7 Customer Support where a live person at the company’s Atlanta headquarters is available via phone, chat and email
  • Invested in its network of independently owned and operated Triumph retailers to help them better serve retail customers.

“This is a great honor,” said Heichelbech. “What I’m most proud of is the level of care and support the Triumph staff gives to our dealer retail network and their customers. Without them, we wouldn’t be where we are.”

2020 Ducati Custom Rumble Winner Crowned: Scrambler 1100 FT

The third Ducati Custom Rumble competition between builders of custom Ducati Scramblers has a winner—Marco Graziani of CC Racing Garage. Entered in the Bully...

Ducati Team Signs Jack Miller for MotoGP in 2021

Before a MotoGP race has been run in 2020, the Ducati Team has signed Jack Miller for its 2021 MotoGP factory squad. Miller, 25,...

Lieback’s Lounge: Rookie Mistakes & Homemade Gaskets

There was a vague smell of gas, but I thought nothing of it. That changed quickly about 50 miles into a 200-mile ride after fueling...

Emula Concept First Look: With 2electron McFly Technology

One of the prime complaints many motorcyclists have about electric motorcycles is that they don’t deliver the visceral experience that comes from an internal...

2020 Yamaha Power Assist Bicycles Review: Two Electric Choices

While not a motorcycle, as we interpret it, a pedal-assisted electric bicycle just might be a gateway product to owning a motorcycle. With that...

Editor’s Choice: Al Phillips Collection at Mecum Indy 2020 Auction

Noted motorcycle collector Al Phillips will be selling 25 motorcycles from his collection at the Mecum Indy 2020 auction at the Indiana State Fairgrounds....